we’re confident you’ll love our products - we put our heart and soul into each and every one - but if that’s not the case then we’re happy to offer you a full refund.
just contact our customer services team at firstname.lastname@example.org within 14 days of receiving your order and we’ll provide you with instructions on how to return it, including our return address.
we only give refunds for unused products that are in their original, undamaged packaging, except if a product is defective.
unnecessary postage has a significant environmental impact so to discourage this, the costs of returning items are your responsibility, unless the items are defective.
we aim to process refunds within 5 working days of the date that we receive the returned item.