Who we are
1.2. Object is a brand owned and operated by Object London Ltd, a company registered in England with registration number 12203584.
1.3. In these Terms, references to “Object”, “we”, “our” or “us”, means Object London Ltd.
1.4. Object is the owner and operator of this website.
2.1. By accessing or browsing our website or purchasing our products, you agree that you understand, accept and that you will comply with these terms and all other policies and terms displayed on our website.
2.2. These terms apply to all purchases that your make through our website.
2.3. We may make amendments to these terms and the other policies displayed on our website at any time so please check the relevant pages of our website regularly for the latest versions.
The object experience and customer service
3.1. We want you to have the best possible experience with object and we will bend over backwards to ensure that you do.
3.2. We have a dedicated customer services team who are on hand to provide any assistance that you may need. You can contact the customer services team by emailing email@example.com.
3.3 If we have to contact you, we’ll do that via the website or by SMS and push notification or by writing to you using an email address or other address that you provide to us.
4.1. In certain circumstances, for example when you sign up for a subscription, you may need to register an account with us, to do that you should follow the on-screen instructions.
4.2. You may only register and sign-in using your own name and contact details and you shouldn’t allow others to login to or operate your account.
4.3. Please also see clause 13 (Security) which provides further important information about online security.
General customer confirmations
5.1. By purchasing products from us, you confirm that:
5.2. you are over 18 years old;
5.3. you are not bankrupt or unable to pay your debts as they fall due; and
5.4. all information that you provide to us is true and accurate in all respects, and you will always keep it up to date.
Prices and payments
6.1. All prices shown on our website are inclusive of applicable sales taxes.
6.2. We may change our prices at any time.
6.3 By confirming payment at the checkout you expressly authorise us to debit your account by the value of the products you’ve ordered.
6.4. Available payment methods are displayed at checkout and are subject to change from time to time.
7.1. Subscriptions are only available in the UK.
7.2. You can cancel your subscription at any time after the third delivery. You must let us know that you want to cancel at least 5 days before your next billing date which is shown on the “my account” page. To cancel please log into your account or email firstname.lastname@example.org.
7.3. To reduce the environmental impact of subscription deliveries, we don’t deliver fewer than 2 bars at a time.
7.4. When you subscribe for a regular delivery of a particular product, by default we will deliver 2 bars of that product to you every two months.
7.5. At any time you may pause your subscription or change the frequency of deliveries on your account page.
7.6. When you register for a subscription, you expressly acknowledge and agree that: (a) we (or our third party payment processors) are authorised to charge you on the frequency of deliveries you most recently selected (e.g. monthly, every two months or otherwise) for your subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, and (b) your subscription is continuous until you cancel or pause it or we decide to suspend or stop providing the subscription service to you, which we may do at any time.
8.1. From time to time, we may offer “discount codes”, “promotional codes”, “promo codes”, or “offer codes” through a variety of promotional activities and communications (collectively referred to in these terms as “discount codes”) that are redeemable towards purchases on our website.
8.2. From time to time we may communicate certain exclusions and any other restrictions that apply to discount codes.
8.3. Only valid offer codes provided or promoted by us will be honoured at checkout. Codes supplied or promoted by third-parties who are not unauthorised by us (including any unauthorised third party websites) will not be considered valid.
8.4. Offer codes are non-transferable and are valid for single use on an item (or items) of merchandise as determined by us.
8.5. Offer codes may not be combined and you are limited to the use of a single offer code per order.
8.6. We are not responsible for lost, stolen or corrupted codes or any unauthorised use of codes. Offer codes cannot be redeemed for cash or any cash equivalent and no substitutions or credits are allowed.
8.7. Offer codes are not valid on gift subscriptions or gift card purchases.
8.8. The value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.
8.9. Expiry dates may apply to offer codes.
8.10. From time to time, we may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivised to speak on behalf of the brand. When you receive an offer code via a third-party source, such as a television or radio show host, please note that such individuals may have been compensated by us for their statements.
Your personal information
9.1. We respect your privacy and are committed to being transparent when it comes to collecting and processing your personal information.
9.2. We will comply with all applicable data protection legislation in relation to personal information that you share with us.
9.3. We have prepared a Privacy and Cookies Policy to provide you with further information on the subject of data security and privacy.
9.5. We hope the information set out above and contained in our Privacy and Cookies Policy is helpful. If you have any questions in relation to the handling of your personal information, we’d be happy to help, please email email@example.com.
10.1. Customers pay for postage except for orders over £30 or subscriptions when we will cover the cost.
10.2. Customers must always pay for international shipping.
10.3. The costs of shipping are displayed at check-out.
10.4. By default, for UK deliveries we will always ship by Royal Mail standard delivery (not signed for). Please let us know if you would like to ship by another method and we can agree any additional costs with you.
10.5. We will make deliveries to the address you provide at checkout or the address shown on your account.
10.6. We are responsible for safely packaging and despatching your products but we take no responsibility for delivery of products or any damage to products that takes place whilst the products are being shipped as this is carried out by third parties.
Returns and refunds
11.1. We are committed to providing products of the highest quality.
11.2. If you are not satisfied with your order, we will offer a refund subject to the terms of our Returns and Refunds Policy.
The website and content
12.1. We’ve designed the website to give you the best possible experience.
12.2. Whilst we try to ensure that the website is fully functional and secure at all times, we can’t guarantee that the website, or any content on it, will always be available, that it will be uninterrupted, that it will be correct or that it will be provided without error.
12.3. Although we make reasonable efforts to update the information on the website - including but not limited to product descriptions, photos and pricing - we make no representations, warranties or guarantees, whether express or implied, that any content on the website is accurate, complete or up to date.
12.4. We receive feeds, commentary and content from third parties and as we have no control over that information, we accept no liability in respect of it nor can we guarantee its accuracy.
12.5. Where materials are included on the website in more than one language, the English language version shall prevail.
12.6. Where the website contains links to other sites and resources provided by third parties, these links are provided for your information only. These links should not be interpreted as approval by us of those linked websites or of the information that you may obtain from them. We have no control over the content of those sites or resources, and we accept no responsibility for them.
12.7. We try to ensure that our website is secure and safe. However, we cannot guarantee that it will be secure or free from bugs or viruses or other malware.
12.8. For the benefit of all those that use the website, you must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
12.9. All comments, suggestions, graphics, ideas (including product and advertising ideas), and other information or materials you submit to us through this website will become and remain our exclusive property, including any future rights associated with such submissions, even if these terms are later modified or terminated. This means that you disclaim any proprietary rights in such submissions, and you acknowledge that we have an unrestricted right to use them (or materials or ideas similar to them) in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. It also means that we have no obligation to keep your submissions confidential.
13.1. Your online security is important to us and we have implemented technical measures to prevent security breaches that may affect you.
13.2. If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.
13.3. You must not disclose this information to any third party and you must not allow any third party to access the website using your login credentials.
13.4. You should take all appropriate measures to protect the devices (and the data and / or software stored on the devices) with which you access the website against damage and any sort of intrusion. We strongly encourage you to install anti-virus software on your devices.
14.1. The design of the website, all software contained within the website, and all content included on the website, including images, illustrations, designs, icons, photographs, video clips, text, reviews, and other materials (together, Content) are protected by copyright, trade-marks, patents and other intellectual property rights belonging to us and / or our licensors.
14.2. We expressly reserve all intellectual property rights in and to the website and the Content and you may not use the website or any Content for any reason not expressly permitted under these terms.
14.3. Under no circumstances shall using the website grant you any interest in intellectual property rights owned by us or by any third party.
14.4. The website and Content may not be reproduced, downloaded, modified, copied, republished, or used in any manner that is not expressly permitted under these terms.
15.1. We don’t exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
15.2. We don’t accept any liability to you for any incidental, indirect, consequential or special losses, any loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or reputation, business interruption, or loss of business opportunity.
15.3. If there is an issue with products that you purchase from us, we will either replace or refund the products, in accordance with our Returns and Refunds Policy, we accept no further liability to you.
16.1. If any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these terms.
16.2. If these terms are translated into any language other than English, the English language version shall prevail.
16.3. These terms, their subject matter and their formation, are governed by English law. The courts of England will have exclusive jurisdiction to settle any claims or disputes relating to these terms.